R789 Game Privacy Policy

04. Payment Data and Financial Transactions

R789 Game processes all financial transactions in PKR. When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast or direct bank transfer, we collect the minimum payment information necessary to complete that transaction and verify it against your registered account.

Full payment credentials — such as complete mobile wallet PINs or full bank account numbers — are never stored on R789 Game servers. We retain only what is needed to match transactions to your account and to fulfil our verification obligations.

• Payment account numbers used for deposits are stored in partial form for matching purposes only
• Transaction records including amounts, dates and reference numbers are retained for account history and dispute resolution
• All payment data is transmitted over encrypted connections
• Deposits and withdrawals must originate from payment accounts registered in your own name — this is both a security measure and a data integrity requirement

05. Sharing Your Data

R789 Game does not sell, rent or trade your personal information to any third party for their own commercial purposes. We may share data in the following limited and controlled circumstances:

• Payment processors — your payment details are shared with the relevant payment network (JazzCash, Easypaisa, Raast or your bank) only to the extent necessary to process your transaction. These providers are bound by their own data protection obligations.
• Identity verification services — in some cases, identity document verification may be handled by a third-party KYC service. Such providers process your data only for verification purposes and under strict confidentiality agreements.
• Platform technology providers — game software providers and platform infrastructure partners may have access to aggregated or anonymised usage data to support game performance and platform operation. They do not receive personally identifiable information beyond what is technically necessary.
• Legal and regulatory obligations — if required by law, court order or valid request from a law enforcement authority, we may be required to disclose certain data. We will comply with such requirements to the extent legally mandated and will not go beyond what is required.
• Fraud and security investigations — where we have reasonable grounds to suspect fraudulent activity, collusion or account abuse, relevant data may be reviewed internally and in some cases shared with security partners for investigation purposes.

In all cases where data is shared with third parties, we ensure that appropriate safeguards are in place and that the data is used only for the stated purpose.

06. Cookies and Tracking Technologies

R789 Game uses cookies and similar tracking technologies on its website and app to ensure the platform functions correctly and to improve your experience. Here is a breakdown of the types of cookies we use:

• Essential cookies — these are required for the platform to work at all. They handle session management, keep you logged in between pages and remember your language and region settings. You cannot opt out of essential cookies without affecting platform functionality.
• Performance cookies — these collect anonymised data about how pages are used — which sections are visited most, how long sessions last, and where players drop off. This data is used in aggregate to improve the platform and is not linked to individual identities.
• Preference cookies — these remember your settings such as display preferences and recently played games so you do not have to reset them every time you visit.
• Security cookies — these help detect and prevent fraudulent login attempts, bot activity and other suspicious behaviour by checking device and session consistency.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using R789 Game, though some personalisation features may not work as expected. The R789 Game Android app uses similar local storage mechanisms for session management and performance.

07. Data Retention

R789 Game retains your personal data for as long as your account is active and for a reasonable period afterwards, as required to fulfil the purposes described in this policy. The key retention principles are:

• Active accounts — data is retained for the full duration of your account's active status to enable ongoing account operation, transaction processing and support.
• Closed accounts — following voluntary or involuntary account closure, we retain core account and transaction data for a defined period to allow for dispute resolution, audit trails and compliance with applicable record-keeping obligations. This period is typically between one and five years depending on the data category.
• Financial transaction records — deposit and withdrawal records in PKR are retained for a minimum period to support financial audit requirements and to assist in the resolution of any transaction disputes raised after account closure.
• Support communications — chat logs and email exchanges are retained for a period sufficient to allow for follow-up on unresolved issues and quality review, after which they are deleted or anonymised.
• Anonymised usage data — aggregated, non-identifiable usage data may be retained indefinitely for platform analytics and improvement purposes. This data cannot be used to identify you as an individual.

When data is no longer needed and the applicable retention period has expired, it is securely deleted or irreversibly anonymised.

08. Security Measures

Protecting your data from unauthorised access, loss or misuse is a core operational priority for R789 Game. We maintain a range of technical and organisational security measures to safeguard the personal information we hold:

• All data transmitted between your device and R789 Game servers is encrypted using TLS (Transport Layer Security)
• Account passwords are stored using strong cryptographic hashing — we do not store plain-text passwords
• Access to player data within our systems is restricted to authorised personnel on a need-to-know basis
• Internal systems are monitored for unusual access patterns, and alerts are triggered on anomalous activity
• Regular security reviews and vulnerability assessments are carried out on the platform infrastructure
• Verification documents submitted by players are stored in secured, access-controlled environments

While we apply all reasonable security measures, no system is completely immune to risk. In the unlikely event of a data breach that could affect your rights or interests, we will notify affected players as promptly as reasonably practicable and take immediate steps to contain and address the breach.

09. Your Rights Over Your Data

As a player on R789 Game, you have the following rights in relation to your personal data. These can be exercised by contacting our support team at any time:

• Right to access — you can request a copy of the personal data we hold about you. We will respond to verified access requests within a reasonable timeframe.
• Right to correction — if any personal information we hold is inaccurate or out of date, you can request that it be corrected. Some corrections may require identity re-verification.
• Right to deletion — you may request deletion of your personal data. Note that we may need to retain certain information for legal, financial or security reasons even after a deletion request. We will inform you of what we can and cannot delete and why.
• Right to restrict processing — in certain circumstances, you may ask us to limit how we use your data while a query or dispute is being resolved.
• Right to withdraw consent — where data processing is based on your consent (for example, for marketing communications), you may withdraw that consent at any time without it affecting the lawfulness of prior processing.
• Right to object to marketing — you can opt out of marketing messages at any time through your account settings or by contacting support directly.

To exercise any of these rights, please contact us through the support channels listed in Section 13. We may ask you to confirm your identity before acting on a data request to ensure we are responding to the correct individual.

10. Minors and Age Policy

R789 Game is strictly for individuals aged 18 years and above. We do not knowingly collect personal data from anyone under the age of 18. Age verification is part of our standard registration and account management process.

If we discover or are notified that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on R789 Game, please contact our support team immediately so that the matter can be addressed without delay.

Parents and guardians are encouraged to use device-level parental control features to prevent minors from accessing online gaming platforms. R789 Game supports responsible use of technology in the home as part of its broader commitment to responsible gaming practices.

11. Marketing Communications

From time to time, R789 Game may send you communications about bonuses, promotions, new game releases, VIP offers and platform updates. These may be sent via SMS to your registered mobile number, by email or through in-app notifications.

You can opt out of marketing communications at any time by:

• Updating your notification preferences in your account settings
• Contacting our support team and requesting removal from marketing lists
• Following the unsubscribe instruction included in any marketing email

Opting out of marketing communications will not affect your ability to receive important account-related notices — such as deposit confirmations, withdrawal updates, verification requests or security alerts. These operational messages will continue to be sent as they are necessary for account management, not for promotional purposes.

12. Updates to This Privacy Policy

R789 Game may update this Privacy Policy from time to time to reflect changes in how we handle data, changes in the platform's features, or to align with evolving best practices. When we make updates, the revised policy will be published on this page with a new "Last Updated" date.

For significant changes — those that materially affect how your data is used or your rights in relation to it — we will provide advance notice through the platform or by email to your registered address. Continued use of R789 Game after the effective date of a revised Privacy Policy constitutes your acceptance of the updated version.

We recommend revisiting this page periodically, particularly before making significant deposits or providing additional personal information during verification steps.

13. Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or the way R789 Game handles your personal data, please reach out to our support team. We are available around the clock and will respond to privacy-related queries as a priority.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: available 24/7 through the platform once logged in
• FAQ: visit our FAQ page for answers to common questions

When contacting us about a privacy matter, please include your registered username and a brief description of your request so we can handle it as quickly as possible. We may ask you to confirm your identity before processing a data access, correction or deletion request.